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Ordering Information


Hours of Operation
Monday - Thursday
7:30 am - 5 pm
(Eastern Standard Time)

Shipping and Handling

International Rates

Express

Custom Orders & Gift Certificates

Policy

Dance Spot Shipping


Highland X Press now accepts...
Discover & Diner's Club in addition to Visa, MC, AMEX!



 All in-stock items are shipped within 24-48 hours.
Customers will be notified if we're unable to ship within this time frame and given the option
of having the item placed on backorder.
All items are shipped via Priority Mail, Global Priority Overseas, & Airmail Overseas
except for Swords and items too large or heavy to be shipped in this manner.
If you desire faster delivery, we can ship Express Mail for an extra charge.


HOW TO ORDER

You can mail your order along with payment to:
Highland X Press
PO Box 550
South Lyon, MI 48178


Phone in your order
(248) 573-7849


Fax your order
(855) 465-8949


Or send us an email with your order request to:
info@highlandxpress.com



Be sure to include:
Your Full Name
Billing & Shipping Address
and Phone Number

Highland X Press accepts all major credit cards..
You can provide your credit card details by either calling us, send a fax, request we call you, or email.
If emailing, we recommend sending in two separate emails.
For example: provide first 3 sets of numbers in one email, with remaining numbers, expiration date, and security code in another.

Highland X Press is committed to providing the best & quickest service.


Holiday & Travel Closing Dates:


SHIPPING AND HANDLING

Updated 5/20/16

0 - $25.00

$7.50
(priority mail)

$25.01 - $50.00

$ 9.00

$50.01 - $75.00

$ 10.50

$75.01 - $100.00

$ 12.00

$100.01 - $150.00

$ 14.00

$150.01 - $200.00

$ 15.00

$200.01 & up

Please Inquire

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INTERNATIONAL RATES

As of 5/20/16


Small Flat Rate International Priority
Canada - $26.00
Other Countries - $36.00
Inquire for availability on first class international rates

International Currency Converter

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EXPRESS

Updated 3/20/16

Please call for rates over 3 lbs.
Note: We ship through the US postal system.
Depending on your location, overnight delivery is not always guaranteed next day.

Check Express Mail Service Commitment guarantees now

Minimum

$ 25.00



EXCHANGE POSTAGE

Updated 3/22/16

There is a minimum postage charge of
$6.50/priority for exchanges.

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DANCE SPOT SHIPPING RATES

Updated 1/20/16

Priority Mail

US

 CANADA

UK

Set of 4

$7.00

US

 CANADA

UK

5-24 spots

 $16.00

$48.00

$76.00

3 Dz.

  Email for quote

Email for quote

Email for quote

 


CUSTOM ORDERS

A 50% non-refundable deposit is required for all custom orders.
Custom orders must be given in writing by mail, email, or fax.

GIFT CERTIFICATES

Gift certificates can be purchased for any amount
and can be used towards any in-stock or custom item as well as postage.
Gift certificates are valid for 1 year from date of purchase.

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POLICIES

BROKEN OR DAMAGED MERCHANDISE

If you receive broken or damaged merchandise,
save the box and call your local shipping office. They will give you claim processing instructions. Please notify our office immediately for claim processing assistance.

SATISFACTION GUARANTEED

Items may be exchanged or refunded if notified within 7 days of receipt.
Custom made and personalized items can not be returned unless they are defective,
or there has been an error on our part.
Soiled or worn items cannot be returned unless defective.
Please Note: Christmas gifts CAN be returned after the Holidays.

SHOE RETURN POLICY

Shoes may be returned for a refund or size exchange if notified within 7 days of receipt.

Please be sure to have your teacher check fitting of shoes before wearing or returning

Soiled or worn shoes cannot be returned unless defective.

Please make sure that shoes are returned in the same condition as received.

Return shoes in their plastic bag with laces folded and placed together in the toe of one shoe.
(Note: some shoe brands come with laces already tied)

The following charges will be added for improper returns.

Plastic shoe bag missing: $1.00

EXCHANGE POSTAGE

There is a minimum postage charge of $6.50 priority for exchanges.

 

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