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Ordering Information
Hours of Operation
Monday - Thursday
7:30 am - 5 pm (Eastern Standard Time)
Highland X Press now accepts...
Discover & Diner's Club in addition to Visa, MC, AMEX!
All in-stock items are shipped within 24-48 hours. Customers
will be notified if we're unable to ship within this time frame and
given the option of having the item placed on backorder. All items are shipped via Priority Mail, Global Priority Overseas, & Airmail Overseas except for Swords and items too large or heavy to be shipped in this manner. If you desire faster delivery, we can ship Express Mail for an extra charge.
HOW TO ORDER
You can mail your order along with payment to:
Highland X Press
PO Box 550
South Lyon, MI 48178
Phone in your order
(248) 573-7849
Fax your order
(855) 465-8949
Or send us an email with your order request to:
info@highlandxpress.com
Be sure to include:
Your Full Name
Billing & Shipping Address
and Phone Number
Highland X Press accepts all major credit cards..
You can provide your credit card details by either calling us, send a fax, request we call you, or email. If emailing, we recommend sending in two separate emails. For example: provide first 3 sets of numbers in one email, with remaining numbers, expiration date, and security code in another.
Highland X Press is committed to providing the best & quickest service.
Holiday & Travel Closing Dates:
SHIPPING AND HANDLING
Updated 5/20/16
0 - $25.00 |
$7.50 (priority mail) |
$25.01 - $50.00 |
$ 9.00 |
$50.01 - $75.00 |
$ 10.50 |
$75.01 - $100.00 |
$ 12.00 |
$100.01 - $150.00 |
$ 14.00 |
$150.01 - $200.00 |
$ 15.00 |
$200.01 & up |
Please Inquire |
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INTERNATIONAL RATES
As of 5/20/16
Small Flat Rate International Priority
Canada - $26.00
Other Countries - $36.00
Inquire for availability on first class international rates
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International
Currency Converter
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EXPRESS
Updated 3/20/16
Please call for rates over 3 lbs.
Note: We ship through the US postal system.
Depending on your location, overnight delivery is not always guaranteed next day.
Check Express Mail Service Commitment guarantees now
EXCHANGE POSTAGE
Updated 3/22/16
There is a minimum postage charge of $6.50/priority for exchanges.
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DANCE SPOT SHIPPING RATES
Updated 1/20/16
Priority Mail
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US |
CANADA |
UK |
Set of 4 |
$7.00 |
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US |
CANADA |
UK |
5-24 spots |
$16.00 |
$48.00 |
$76.00 |
3 Dz. |
Email for quote |
Email for quote |
Email for quote |
CUSTOM ORDERS
A 50% non-refundable deposit is required for all custom orders.
Custom orders must be given in writing by mail, email, or fax.
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GIFT CERTIFICATES
Gift certificates can be purchased for any amount and can be used towards any in-stock or custom item as well as postage.
Gift certificates are valid for 1 year from date of purchase.
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POLICIES
BROKEN OR DAMAGED MERCHANDISE
If you receive broken or damaged merchandise,
save the box and call your local shipping office. They will give you claim processing instructions. Please notify our office immediately for claim
processing assistance. |
SATISFACTION GUARANTEED
Items may be exchanged or refunded if notified
within 7 days of receipt. Custom made and personalized items can not be
returned unless they are defective, or there has been an error on our part.
Soiled or worn items cannot be returned unless defective. Please Note: Christmas gifts CAN be returned after the Holidays.
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SHOE RETURN POLICY
Shoes may be returned for a refund or size exchange if notified
within 7 days of receipt.
Please be sure to have your teacher check fitting of shoes before wearing or returning
Soiled or worn shoes cannot be returned unless defective.
Please make sure that shoes are returned in the same condition as received.
Return shoes in their plastic bag with laces folded and placed together in the toe of one shoe.
(Note: some shoe brands come with laces already tied)
The following charges will be added for
improper returns.
Plastic shoe bag missing: $1.00
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EXCHANGE POSTAGE
There is a minimum postage charge of $6.50 priority for exchanges.
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